eBillpay Frequently Asked Questions

Can I pay government bills through eBillpay?

No, you cannot make any type of government or court ordered payments through eBIllpay.  Court ordered payments include alimony and child support.  Government payments include IRS Taxes, Homeowner Taxes and License Plate Renewals.

NOTE:  You can pay your License Plate Renewal on-line at the Wisconsin Department of Transportation website.

What is eBillpay?

eBillpay is an electronic bill payment service that makes it simple and convenient to pay your monthly bills.  All you have to do is verify that the amount you have been billed is correct, then schedule your payment and we will do the rest.

Why pay bills on-line?

Convenience. eBillpay's features allow you to schedule one-time and recurring payments so you no longer need to lick envelopes or buy stamps.

How do I schedule a bill for payment?

1. Login to CU On-line / Home Banking
2. Select Billpay, then Payee List
3. Place a check next to each payee you would like to schedule a payment for, click Schedule Payments
4. Fill in the amount and the schedule date of payment (this should be five days before the bill is due) for each payee, then click Confirm Payments
5. Review the information in the pop-up window for accuracy and click OK.

How can I be sure payments will be made on time?

To ensure your bills are received on time, schedule your payment five (5) days prior to the bill's due date.

What does eBillpay cost?

eBillpay service is FREE to all credit union members.

When can I start?

Signup takes one business day.  Click here for the signup instructions.

How are the bills paid?

The first time you schedule a payment for a payee the bill is paid by check.  If the payee has the ability to receive electronic transfers, the payment method may change to electronic.

To see how your payees are setup, look at the Payment Type column on the Payee List.

What's the difference between Processed and Cleared status?

When the payment is made by ACH, the Processed status means the payment has been sent.  ACH payments do not involve the printing of checks, therefore there is not check to "clear" so this status will never change.

When the payment is made by check, the Processed status means the check has been printed and sent.  Once that check has cleared, then the status will read Cleared.

When does the money come out of your account?

The money comes out of your account after 6:30 pm for any scheduled payments.

For payments entered the same day as the payment date, the money comes out after 6:30 pm on the date entered.  If the payment was entered after 6:30 pm, it comes out of your account on the next day.

How long does it take for the bill to be paid?

It takes five business days for bills to be paid by check and three business days by electronic transfer.

To see how your payees are setup, look at the Payment Type column on the Payee List.

Does eBillpay use overdraft sources?

Yes, eBillpay will use your overdraft sources to pay a bill and the standard fee for an automatic overdraft transfer applies.  See the Fee Schedule for the amount.

Can businesses use eBillpay?

Yes.  Businesses can signup and use eBillpay for a small fee. See the Business Fee Schedule for the amounts.

Can dates be modified on a scheduled payment?

Yes, any scheduled payment can be modified anytime before the payment date. 

How many bills can be paid in one month?

There is no limit to number of payments you can schedule.

Do you need to keep a minimum balance in order to use bill pay?

There are no restrictions regarding minimum balances for any accounts to use eBilllpay.