Scams & Fraud Alerts

As a not-for-profit financial cooperative, CitizensFirst feels strongly committed to providing its member-owners with information regarding potential fraud and scam threats. We will post the most current scam and fraud alerts here, along with useful information about how to protect yourself against identity theft. Check back frequently for updates. For questions or to report a potential fraud or scam, click here(LINK?).

Fraudulent Phone Calls

There have been a number of reports about fraudulent phone calls from a restricted number. The phone call states that “your debit card has been deactivated, please call with your PIN and card number so we can reactivate your card.” These calls are not from CitizensFirst. They are fraudulent calls. Please do not give out any personal information or card numbers.

Identity Theft

According to the FBI, identity theft is one of the fastest-growing crimes in the United States. Identity theft is a crime where someone wrongfully obtains and uses another person's personal data. This stolen data is used to access existing accounts, create new credit accounts (credit cards, car loans, etc.), purchase merchandise and establish services (cell phones, cable, etc.) in the name of the victim.

  • name
  • address
  • social security number
  • driver's license number
  • calling card number
  • creditcard number
  • ATM card number & PIN

Everyone has a right to place a Consumer ID Theft Alert (also known as a "Security Alert") in their consumer reports to warn anyone who receives information from the report that their identity may have been used without their consent. This "Security Alert" notifies the finanical institution that your identity may have been stolen and to take extra precautions to verify your identity.

If you believe your identity has been stolen, or would like to learn more about preventing your identity from being stolen, please visit the Federal Trade Commission's website http://www.consumer.gov/idtheft or any of links listed to the right.

CitizensFirst Credit Union
P.O. Box 3046
Oshkosh, WI 54903
Main: 920-236-7040
Toll-Free: 800-448-9228
info@citizensfirst.com
Routing #275981187